In case you have not been satisfied with your purchase, Care Lineage accepts to make exchanges or returns of the products.
You can return it when you receive your order (you must indicate the reason for the refusal on the carrier's shipping guide) or 15 days after the date of receipt of the order.
In case the product you ordered is not what you wanted, you can exchange it, but we only accept products whose packaging is intact, complete, undamaged and unused and that are in the original packaging, which must also be intact and complete. Products that do not meet these requirements will not be accepted. The cost of exchanging the product will be the responsibility of the customer in this situation.
If the product you receive is defective or a product that did not correspond to your request is sent, please contact us at email@example.com or +351 223 172 412, and send us the product. We will exchange or refund the amount, and shipping costs will be borne by us.
Care Lineage only accepts returns of products whose packaging is intact, complete, undamaged and unused, and which are in the original packaging, which must also be intact and complete. Products that do not meet these requirements will not be accepted.
The refund of the amount paid by the customer will only be made after the confirmation of the good condition of the products, and will always be on the same way for which the payment was made. In the case of payment by PayPal or credit card, the refund is credited to your PayPal account or card and is immediately available. If you have paid by Bank Transfer, you will need to contact us by +351 223 172 412 or by e-mail firstname.lastname@example.org and give us your bank account details (IBAN and BIC / SWIFT) so that we can transfer the amount to be refunded.
The cost of returning the product will be the responsibility of the customer, and will only be refunded if the return is the responsibility of Care Lineage (defective product, for example). In all other cases, we will only refund the entire value of the item, and the shipping costs are not refundable, whether they have been borne by the customer or by Care Lineage.
Care Lineage will attempt to expedite the reimbursement process where applicable. We do, however, have a maximum period of 30 days, from the date of arrival of the product returned to the premises, to regularize the refund.
In the case of return of orders of International Shipping, where the exchange or return is not related to any lapse by Care Lineage, the shipping costs associated with the return/exchange process or any customs fees that may be applied by the governmental entities of the destination country are the responsibility of the customer.
According to Law no. 24/2014, of February 14, and updated by Law no. 78/2018, of October 15, applicable to distance contracts, you have the right to freely withdraw of your purchase, without indicating a reason, within 14 working days from the date of reception of your order.
If you wish to exercise your right of withdrawal, we need you to inform us by email (email@example.com) or by registered letter, through an unequivocal statement, to Care Lineage, Av. Combatentes da Grande Guerra, no. 689, 4200-190 Porto, Portugal.
After you have informed us of your intention to exercise the right to withdraw the order, you will have another 14 days to return it. The cost of returning it to Care Lineage is borne by the customer. The product must be returned as delivered, with no indication of use, complete and in the original packaging. Care Lineage reserves the right not to accept its return if it is not in the described conditions. Always attach the invoice you received with your order.
In case of termination of the contract, all payments made, including the initial delivery costs of the order, will be reimbursed to the customer within 14 working days from the date Care Lineage receives the products at its premises. The refund will be made through the same means of payment that the customer used in the initial transaction unless otherwise agreed by you; in any case, the client does not incur any costs as a consequence of such reimbursement.
The cost of returning the order to Care Lineage is borne by the customer. Please do not send orders to pay when collecting, these will not be accepted by Care Lineage.
In the absence of any of the components of the product sold, or if any of them are not in perfect condition, no refund will be made.
You may not exercise the right of withdrawal if you have already used the product, except to the extent necessary to verify its nature, its characteristics and its operation, according to the law.
The customer can not return the products indicated in article 17 of Law no. 24/2014 of February 14, including sealed goods not susceptible to return, for reasons of health protection or hygiene when opened after delivery.