No, it is not necessary. If you have any questions, you can simply send us an email to firstname.lastname@example.org or call us to +351 223 172 412
Yes, it is possible. You can find the currency conversion symbol next to the product price. Prices are available in Euro, Dollar, Real, and Pound. However, the converted prices are merely informative, and the amount charged will always be in Euro and will depend on the conversion rate at the time of purchase
From 60 € on purchases (or equivalent in other currencies), the shipping costs are free for Continental Portugal, and for the Azores and Madeira, if you choose to send by Registered Mail. For other countries, the value of shipping costs will depend on the weight of the order and the country of destination. You can check the amount to pay at the end of your order
The order is only sent after payment confirmation. The payment confirmation is immediate with PayPal/credit card, so we will ship the product on the same day, as long as the order is made until 12:00 GMT. If the chosen method is Bank Transfer, we can only ship the order after payment confirmation in our bank account, so this process may take 1 to 2 business days. However, the shipment will depend on the immediate availability of the product in our store, so you will receive information in case there is a stock break
We use CTT (National Post Office) to send all our orders, in the safest and fastest way possible
The order is delivered to the address you indicate at the time of purchase, so you should complete all the delivery data completely,
No, it is not required. You can choose the products that you want and put in the cart, and then you are given the possibility to choose between making a purchase as a guest or using your registration. The difference between these two options is that the registration only has to do once, and your information will be included in our database, only having to log in on a next purchase, while the purchase as a guest entails putting your data whenever you want to place an order.
Yes, it is possible. You just need to contact us, by email at email@example.com or by telephone (+351 223 172 412), and let us know what you want to acquire.
Payment by PayPal/Credit Card and Bank Transfer are currently available. In the case of Bank Transfer, we need you to send us a proof of payment to firstname.lastname@example.org indicating the number of your order
Yes, there are. We do not ship to PO Boxes, and in the case of bulky or overweight orders (eg. diapers, powder milk, coffrets ...), it may be necessary to assess the feasibility of shipping and shipping prices.
For Continental Portugal, the value of the shipping costs is fixed,
For Continental Portugal, delivery takes place on the business day following the dispatch of the products. For Madeira and Azores, the delivery period varies between two and four business days, if you have opted for sending by CTT Expresso, or between five and seven business days, if you choose to send by Registered Mail (for the Corvo and Flores Islands, it can take up to 10 more business days than usual).
For the rest of the world, you can find the estimated delivery times below:
The delivery times can be extended in periods of great flow of objects, as in the case of festive times, or in situations of retention of orders for inspection in customs
Yes, it is possible. All orders have a code that you can enter on the CTT website, which will allow you to follow the path of your order.
In the case of countries outside the Schengen Area (most of which are countries outside the European Union), orders may be retained at Customs for verification. Care Lineage is not responsible for the possible collection of additional customs duties in the customs clearance of orders
In case the product ordered is not what you intended, you can exchange or return it, but we only accept returns of products whose packaging is complete, undamaged and unused, and that
If the product you receive is defective, please contact us immediately by e-mail email@example.com or by phone +351 223 172 412, and send us the product. We will exchange or refund the amount, and shipping costs will be borne by us.
The return/exchange expenses of the product will be the responsibility of the customer, and will only be refunded if it is the responsibility of the Care Lineage (defective product, for example).