We do not ship to PO Boxes, and in the case of bulky or overweight orders (eg. diapers, powder milk, coffrets ...), it may be necessary to evaluate the feasibility of shipping and shipping prices.
Care Lineage dispatches national and international orders through CTT (Registered Mail or Express), and the delivery time varies depending on the destination. Your order will be shipped when all products are available for shipping. For orders placed until 13:00 GMT, with payment already confirmed and products in stock, we usually ship the order on the same day. When processed after this time, we will only ship on the next business day.
The delivery times can be extended in periods of great flow of objects, as in the case of festive times, or in situations of retention of orders for inspection in customs. Care Lineage is not responsible for the possible collection of additional customs duties in the customs clearance of orders.
The CTT allows following the route of your order from the moment it is issued. You will then be sent the code for your email so that you can locate it at any time. If you find it difficult to locate your order, please contact the customer support team.
If you are not present at the specified address and it is not possible to proceed with the delivery of the order, you will be left with a postcard in the mail to pick it up at the nearest post office.
The products that Care Lineage sells comply with the laws and marketing authorizations in force in Portugal. Because these marketing authorizations differ from country to country, Care Lineage is not responsible for sending products that are not authorized to be marketed in the country of destination.
If CTT (Portuguese Post Office) returns the order because there is no marketing authorization for the products ordered in the country of destination, we refund the value of the products deducted from any Portuguese customs duties applied, when the returned order arrives at our facilities.
In some countries, it may still happen that there is only the possibility of opting for the return of the products if the order is retained for inspection at customs. The return is automatically carried out and the customs cost is borne by the customer.